General terms and conditions of sale

The present conditions govern the sales of products (works of art, gift cards, etc.) exclusively on the www.radialgallery.com website. They are accessible on this site by the buyer at the time of the order.

 

  1. Prices

The prices shown on this site are net prices in euros (VAT not applicable – art.293 B of the CGI.) excluding delivery charges (see delivery). The works ordered are invoiced at the price in force when the order is registered.

 

For orders outside mainland France: you are the importer of the painting concerned.

For paintings shipped outside the European Union, taxes may be applicable. These duties and sums are not the responsibility of Radial Art Contemporain. They will be at your expense and are your sole responsibility both in terms of declarations and payments to the competent authorities and organizations in your country.

 

The works remain the entire property of Radial Art Contemporain until full payment of the indicated price is received.

 

  1. Order and validation of the transaction

When you confirm your order by clicking on the “validate information” button, you declare that you have read and accepted all of the present general conditions of sale.

As soon as your order is registered, an acknowledgement of receipt will be sent to you by e-mail after validation of the payment.

We reserve the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.

The contract is concluded upon confirmation of payment by the bank.

  1. Payment

The payment of your purchases is made in euros. Several means of payment are possible:

– By credit card: this is done online when you order. Your bank details are encrypted during the transaction (SSL technology).

– Payment is made by Up2pay, the banking solution of Crédit Agricole.

– By subscription to a leasing contract, via the company Collectionism.

– By gift card:

If you have a physical or dematerialised gift card, you can select the payment method “Gift card” and enter the number of the card as well as the 4-digit code that was given to you to pay. You will then be able to complete the payment method of your choice.

 The gift cards are valid for one year.

 

 

  1. Delivery

The delivery time varies according to the size of the work and the destination.

The delivery will be made to the address that you will have indicated on the order form.

The transfer of risks concerning the works of art purchased takes place as soon as they are handed over by the Radial Art Contemporain gallery to the carrier.

Reservations upon receipt of the works

It is your responsibility in the event of shortage or damage, to make precise and detailed reservations to the carrier on the delivery slip, in order to benefit from the insurance contracted.

It is necessary to send the list of damages by mail or e-mail to the Radial Art Contemporain gallery at the latest within 48 hours after delivery, as well as the copy of the delivery note indicating the reservations.

 

  1. Right of withdrawal – refund – on the internet only

If your work of art does not correspond to your expectations, you have a period of 14 days from receipt of the order to return the product in its original packaging.

Works returned damaged or soiled by the buyer (fingerprints or traces of any other nature) will not be taken back and/or refunded.

The return must be made to Radial Art Contemporain 11b quai Turckheim 67000 STRASBOURG.

We undertake to reimburse you within 15 days of receipt.

The return costs will be at the exclusive charge of the buyer.

In the case of an order for a work specially made at the request of the customer, as for any personalised creation, in application of article L. 221-28 3° of the Consumer Code, it is understood that the Buyer will not benefit from a retraction period.

In the case of a purchase by leasing, the signature of the delivery note is equivalent to a waiver of the right of withdrawal

If the order is a gift, the sender will receive the refund of the order. The type of refund you receive will depend on how the gift was paid for.

 

6 . Consumer guarantee

In the event that the delivered works have one or more hidden defects, you must send them to us in their original packaging within 14 days of the delivery date. Radial Art Contemporain undertakes to reimburse you.

 

  1. Rights in documentation and intellectual property

The artist remains the owner of the copyright. The rights of representation and reproduction of the works present on the site www.radialgallery.com belong to their authors and to the Radial gallery. It is necessary to have their joint authorization for any exploitation of these rights.

All elements appearing on the site are protected by copyright, trademark law and all other intellectual property rights. No reproduction and/or adaptation can be made without the authorisation of Radial Art Contemporain.

  1. Rule of confidentiality

In order to place an order, you are required to communicate certain information to us, which will be subject to computer processing. By confirming your order, you allow us to process your file. In accordance with the law of 6 January 1978, you may access this information, request its modification or rectification or demand that it no longer appear in our database by sending us an e-mail to: contact@radialgallery.com

  1. Applicable texts – jurisdiction

This contract is subject to French law. In the event that a dispute arises from the present contractual relationship, the user and Galerie Radial undertake to seek an amicable solution before any legal action is taken. If no amicable solution is found, the dispute shall be brought before the Strasbourg Commercial Court.

Clause 10: Force majeure

Radial Art contemporain cannot be held responsible if the non-execution or the delay in the execution of one of its obligations described in the present general sales conditions results from a case of force majeure. In this regard, force majeure is defined as any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.

 

  1. Legal notice

Publisher : Radial Art Contemporain

SIRET : 531 303 253 0011 APE 94992

Domiciled at 11 b quai Turckheim 67000 STRASBOURG

Director of publication : Frédéric Croizer

 

Customer service: Radial Art Contemporain is available to inform you and answer your questions at any time:

 by e-mail at: customerservice@radialgallery.com

 by contact form : here

Personal data

Radial is concerned about respecting your privacy. The association is committed to ensuring that the collection and processing of personal information is carried out in accordance with EU Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Individuals with regard to the processing of personal data and on the free movement of such data hereinafter “RGPD” and all the provisions of the French regulations applicable in this matter.

Person in charge of the processing

The Radial association is responsible for the processing.

 

Collected data

Your personal data is collected and processed on the following legal bases: the execution of the contract, for legitimate interest purposes, on the basis of your consent via a personal data collection form and via check boxes, in order to ensure compliance with our legal and regulatory obligations.

In general, your data is collected directly from you when you create and manage your account, when you make purchases, when you subscribe to our newsletter, when you submit your opinions and comments, when you participate in our events, when you take part in our studies and surveys, when you consult our communications, when you share and interact on social networks, when you browse the site, when you exercise your rights relating to personal data.

We may collect and process the following personal data: identification data, connection data, data relating to your communications, and browsing preference data.

Cookies or similar technologies may be installed and/or read in your browser when you visit the site. See the Cookie Policy section at the bottom of the page.

In principle, our products and services are intended for persons of legal age who are capable of entering into contractual obligations. Users who are minors must obtain the consent of their legal guardians prior to the communication of personal data concerning them.

 

Purposes of the processing

We use the data referred to in the previous article for the following main purposes:

Operations necessary for the provision of products or services:

Management of your account,

Management of your subscription to our newsletter,

Taking into account your opinions and comments,

Updating your personal information,

Taking into account and managing your participation in our contests,

Taking into account your registration or participation in our events,

Sending advertising and promotional e-mails,

Customer relations,

Realization of study,

Automated data collection through the use of cookies,

Management of the exercise of your rights on your personal data.

Marketing and commercial prospecting operations relating to publications, products and services:

Sending marketing offers,

Setting up of contests,

Realization of prospecting action,

Elaboration of statistics.

 

Duration of data retention

Your personal data is kept for a period of time in accordance with the legal provisions or proportionate to the purposes for which it was collected. Nevertheless, your personal data is kept for a longer period of time when required by legal and regulatory obligations.

 

Recipients of your personal data

Your data is communicated to the following persons: internally, within the company or to social network platforms or communication service providers.

 

Your rights

In accordance with the aforementioned legal and regulatory provisions, you have a right of inquiry, a right of access to your data, a right of rectification, a right of deletion, a right to limit the processing of your data, a right to the portability of your data to a certain extent, i.e., the right to receive the personal data you have provided to us in a structured, commonly used format and the right to transmit this data to another data controller, a right to object to your personal data being processed, a right to object to your data being used for commercial prospecting purposes, a right to object to marketing profiling, which means that you will continue to receive commercial solicitations but they will be less relevant and will no longer be targeted according to your interests, a right to define general and/or specific directives concerning the fate of your personal data and the way in which you wish your rights to be exercised after your death. In this respect, in the event of your death, your data will be deleted, unless it is necessary to keep it for a specific period of time for reasons relating to our legal and regulatory obligations and/or legal limitation periods, and after having been communicated to a third party designated by you.

You can exercise your rights by sending an e-mail to the company. In the interest of confidentiality and protection of your personal data, the company must ensure your identity before responding to such a request. Thus, any request to exercise these rights must be accompanied by a copy of a signed identity document.

 

Cookie policy

Cookies are deposited, subject to your choices, on your computer, smartphone or tablet (hereinafter “Device”) when you visit your site.

Cookies are small text files deposited on your device, the details and purposes of which are detailed below. Cookies are managed by your web browser and only the issuer of a cookie is likely to read or modify the information contained therein.

The cookies deposited on the site are, in the first place, for the purpose of the operation of the site. These are cookies that are essential for browsing our site and that allow you to use the main features of the site and to secure your connection. The deposit of these cookies does not require your prior consent.

Secondly, we also have so-called functionality cookies. These cookies are strictly necessary for the operation of the site. The deposit of these cookies does not require your prior consent and allows for example to establish statistics.

We use different tools to measure the traffic on our site: Google Analytics.

Then, we also have advertising cookies that we deposit on your device and are used to offer you advertisements adapted to your interests according to the articles you have read and your navigation on our site.

Finally, we have third-party cookies that may be placed on your device and sharing cookies for social networks.

The storage of a cookie in a device is essentially subject to the will of the user of the device, which can be expressed and modified at any time and free of charge through the choices offered by his browser software.

If you have accepted in your navigation software the recording of cookies in your device, the cookies integrated in the pages and contents that you have consulted may be temporarily stored in a space dedicated to your device. They will only be readable by their sender.

If you refuse to accept cookies on your device, or if you delete the cookies stored on your device, you will no longer be able to use the features of our site. This would be the case if you tried to access our content or services. This would also be the case if we or our service providers were unable to recognize, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device appears to be connected to the Internet.

If necessary, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

Several possibilities are offered to you to manage the cookies. Any parameter setting that you can undertake will be likely to modify your navigation on Internet and your conditions of access to certain services requiring the use of cookies. You can choose at any time to express and modify your wishes regarding cookies by setting your browser.